What makes Adele’s fan base so devoted? Her talent and breathtaking vocals are obvious reasons, but it goes deeper than that. Adele’s way to connect and treat fans creates a bond that fans hold dear.

At her Las Vegas show at Caesars Palace, Adele had a memorable interaction with a fan named Juan Pablo Lastra. Overflowing with excitement, Juan stood up and passionately sang along, drawing attention in the packed auditorium. His enthusiasm caught the eye of security, who approached him multiple times, asking him to tone it down and take his seat.

While performing “I Drink Wine”, Adele paused mid-song to address an issue she noticed in the crowd. Spotting a young fan being repeatedly approached by security for standing up, she intervened, asking from the stage, “What is going on there with that young fan who’s been bothered so much since I came on for standing up? What’s going on with him? Why are you all bothering him?”

Her words immediately eased the situation, and security stepped back. Adele then reassured the fan, saying warmly, “They won’t bother you anymore, darling. You enjoy the show.”

Juan was recording the show on a 360-degree camera, and the footage quickly gained international attention, going viral on social media. Shared on his TikTok account, the video has amassed over a million views through multiple uploads. After Adele stepped in to address the situation, the security guard, who had been confronting Juan, quickly retreated, leaving the moment etched in online fame.

Her act of kindness got a lot of compliments such as “Adele is amazing!!! Her gratitude is awesome! This speaks volumes of her character!!! This made him so happy!” or “Some people are killjoys, it breaks my heart, he’s overwhelmed with happiness. Way to go Adele, you are a gift to humanity.”